Privacy Policy

At Credenza (operated by Skein Digital Ventures LLC, also referred to as "Skein DV LLC", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-assisted job application optimization service at https://credenza.app. By using our service, you agree to the terms of this Privacy Policy.

Credenza helps job seekers create tailored resumes and cover letters using AI technology that analyzes job postings and optimizes applications for Applicant Tracking Systems (ATS).

We use the information we collect to:

• Provide our AI-assisted resume and cover letter optimization service
• Analyze job postings and generate tailored application materials
• Manage your account and process credit-based transactions
• Improve our AI algorithms and service quality
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Analyze usage patterns to enhance user experience
• Ensure security and prevent fraud
• Comply with legal obligations

We work with trusted third-party services to provide our platform:

We prioritize the security of your information through multiple layers of protection:

• Authentication and account security are managed by Clerk, a SOC 2 compliant identity platform
• Payment processing is handled exclusively by Stripe, maintaining PCI DSS Level 1 compliance
• Our application is hosted on Vercel's secure infrastructure with enterprise-grade security
• Your data is stored securely with Neon with encryption in transit and at rest
• We maintain strict separation between authentication, payment, and application data
• Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• With our trusted service providers (Clerk, Stripe, Vercel, Neon, Resend) as necessary to provide our services
• To comply with legal obligations, court orders, or government requests
• To protect our rights, property, safety, or that of our users
• In connection with a business transaction such as a merger or acquisition

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

• Account data is retained while your account is active
• Generated resumes and cover letters are stored to allow you to access and refine them
• Usage data is retained for service improvement and analytics purposes
• We may retain some information as required by law or for legitimate business purposes

When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Restriction: Request that we limit how we use your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to our processing of your personal data
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at team@credenza.app. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to provide and improve our service. These include:

• Essential Cookies: Required for authentication and basic service functionality
• Analytics Cookies: Help us understand how you use our service to improve it
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences, though disabling certain cookies may affect the functionality of our service.

We take children's privacy seriously and are committed to protecting it. Our service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete such information from our records immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at team@credenza.app.

Your information may be processed and stored in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this privacy policy periodically.

If we make material changes to this privacy policy, we will notify you via email or through a prominent notice on our service.

If you have any questions about this privacy policy or our data practices, please contact us: