Refund and Dispute Policy

At Credenza (operated by Skein Digital Ventures LLC, also referred to as "Skein DV LLC", "we", "us", or "our"), we strive to provide high-quality AI-assisted job application optimization services. We understand that there may be occasions where you are not completely satisfied with our service. This Refund and Dispute Policy outlines the terms under which refunds may be issued and how disputes will be handled.

Our service operates on a credit-based system where you purchase credits to access AI-assisted features for resume and cover letter optimization. Credits do not expire and can be used at any time.

All payments and financial transactions for our services are conducted in United States Dollars (USD) only. By purchasing credits, you agree to make payments in USD through our secure payment processor, Stripe.

Our credit system works as follows:

• Credits are purchased in packages at the time of purchase
• Credits are consumed when you use AI-assisted features
• Unused credits remain in your account indefinitely - they do not expire
• Credits can be used at any time, even after extended periods of inactivity
• All transactions are processed securely through Stripe

Due to the nature of our AI-assisted services, which involve significant computational resources and immediate processing, refunds will only be issued under the following conditions:

Important Note: Once credits are used for AI-assisted features (resume analysis, cover letter generation, job posting analysis), they are considered consumed and are not eligible for refund. Unused credits remain in your account indefinitely and can be used at any time.

If you believe you are eligible for a refund, please follow these steps:

1. Contact Us: Email us at team@credenza.app with your refund request within 30 days of the transaction
2. Provide Details: Include your account email, transaction ID, and detailed explanation of the issue
3. Review Period: We will review your request within 7 business days
4. Resolution: If approved, refunds will be processed within 5-10 business days
5. Notification: You will receive email confirmation when the refund is processed

Refunds will be issued to the original payment method used for the transaction.

In the event of a dispute regarding our service, we are committed to resolving the issue in a fair and timely manner. The following steps outline our dispute resolution process:

1. Initial Communication: Contact us at team@credenza.app with detailed information about the dispute within 14 days of the issue arising
2. Review Period: We will review the dispute and respond within 7 business days with our findings and proposed resolution
3. Negotiation: We will work with you to negotiate a mutually acceptable resolution, which may include:
   • Providing additional credits
   • Offering complimentary service features
   • Processing a partial refund where appropriate
   • Providing technical support to resolve issues
4. Escalation: If a resolution cannot be reached through negotiation, the dispute may be referred to mediation

We are committed to maintaining a professional relationship and will work diligently to resolve any issues you may experience with our service.

While we strive to provide excellent service, please understand the following:

• No Job Guarantee: We do not guarantee job offers, interviews, or career advancement
• AI Limitations: AI-generated content is based on your input and may require review and editing
• Service Availability: We maintain high uptime but cannot guarantee 100% availability
• Technical Requirements: Service requires compatible browsers and internet connectivity
• Data Accuracy: You are responsible for verifying the accuracy of generated content
• Credit Validity: Credits do not expire and remain valid indefinitely

By using our service, you acknowledge these limitations and agree that we are not liable for outcomes related to job applications or career decisions.

Understanding our credit system is important for managing your account:

• Credit Consumption: Each AI-assisted feature consumes a specific number of credits
• No Expiration: Unused credits remain in your account indefinitely
• Non-Transferable: Credits cannot be transferred between accounts
• Usage Tracking: You can view your credit usage history in your dashboard
• Purchase History: All credit purchases are recorded in your account
• Future Use: Credits can be used at any time, even after extended periods of inactivity

We recommend reviewing your credit usage regularly to understand how credits are being consumed. Remember that unused credits remain available for future use and do not expire.

By purchasing credits and using our service, you agree to this Refund and Dispute Policy. This policy is designed to protect both you and Credenza, ensuring a fair and professional relationship while maintaining the integrity of our AI-assisted service.

We reserve the right to modify this policy with appropriate notice. Any changes will be communicated through our service or via email to registered users.

If you have any questions or concerns about this Refund and Dispute Policy, please contact us: